Returns & Exchanges

Return & Exchange Policy

At Halo Falcon, we’re committed to your satisfaction. If you’re not fully happy with your purchase, we’ve made it easy to request a return or exchange. Here’s everything you need to know about our Returns & Exchanges Policy, designed to be clear, efficient, and in line with UAE consumer laws

Return & Exchange Eligibility

30-Day Return Window: You can return items purchased from halofalcon.com within 30 days of delivery for a refund or store credit.

Condition of Returns: Items must be:
- Unused, unworn, and in their original packaging (including free gifts or accessories).
- In the same condition as when they were received.
Non-Returnable Items: Gift cards, promotional items, and free gifts cannot be returned or exchanged.

Return Shipping Costs

Return shipping costs are the customer’s responsibility.
Halo Falcon does not provide prepaid return labels at this time.

Refunds & Exchanges

Refunds: Once your return is approved and processed, the refund will be issued to your original payment method. Refunds may take 2-7 business days to reflect, depending on your bank or payment provider.
Exchanges: If you’d like to exchange an item, we will issue store credit upon processing your return. This credit can be used to purchase a new item of your choice.
Gifted Items: Gifts can only be exchanged for store credit.

Promotional Returns

Bundles:

If returned together: Full refund or store credit.
If returned separately: Refunds will be proportional to the item’s value.

Buy X, Get Y Promotions:

If all items in the set are returned, you’ll receive a full refund.
If items are returned separately, refunds are adjusted based on the promotional value
applied.

Damaged or Defective Items

If your item arrives damaged or defective:

Email us at support@halofalcon.ae immediately with:
- A clear photo or video of the item.
- Your order number.
Once verified, we will prioritize replacing or refunding your item.