FAQs

Our jewelry is crafted from high-quality stainless steel and plated with 18K gold using a modern PVD (Physical Vapor Deposition) technique. This ensures durability and elegance for everyday wear.

Yes! Our PVD plating makes the jewelry 100% waterproof, tarnish-free, and resistant to fading. You can wear it confidently during workouts, in the shower, or even at the beach.

Absolutely! Our pieces are 100% nickel-free, making them safe and comfortable for anyone with allergies or sensitive skin.

To keep your jewelry looking its best:
• Clean gently with water and mild soap.
• Avoid abrasive cleaning tools—use a soft cloth instead.
• Ensure the jewelry is dry before storing.
• Store separately in a soft pouch or jewelry box to avoid scratches

Every Halo Falcon order comes in eco-friendly packaging, including a branded box and a soft jewelry pouch to protect your pieces.

Our website includes a detailed Ring Size Chart to help you find the perfect fit. Look for the "Ring Size Chart" link on each product page

Yes! If you’d like your necklace to be longer, we offer a chain extender. It’s available for purchase with no minimum order requirement.

We currently ship across the UAE and selected international destinations. If your region isn’t available during checkout, feel free to contact us at support@halofalcon.ae

We offer free shipping on all orders within the UAE. International shipping costs may vary depending on your location and will be calculated at checkout.

• UAE: 2-5 business days.
• International Orders: 5-15 business days, depending on the destination.
Please note that delivery times may vary due to customs or unforeseen circumstances.

For UAE customers, VAT (Value Added Tax) is already included in the product price. International customers may be responsible for customs duties or taxes, depending on the regulations in their country.

Yes, you can track your order using the tracking number provided in your shipping confirmation email

If your order is delayed beyond the estimated delivery window or marked as delivered but not received, contact us at support@halofalcon.ae. We’ll investigate the issue with our shipping partners.

We offer returns and exchanges within 30 days of delivery, provided the item is unused and in its original packaging. For more details, check our Return Policy page.

Contact us at support@halofalcon.ae with the following information:
1. Your order number.
2. Items you’d like to return or exchange.
Our team will guide you through the next steps

Promotional items, free gifts, and products that show signs of wear or damage cannot be returned or exchanged.

Yes, customers are responsible for return shipping fees. We recommend using a trackable shipping method to ensure your package reaches us safely.

We accept:
• Visa, MasterCard, and American Express.
• Apple Pay, Google Pay, and PayPal.

All transactions are processed in AED (United Arab Emirates Dirham).

Refunds will be issued to the original payment method within 5-7 business days after the return is approved.

Our 1-year warranty covers manufacturing defects, including:
• Discoloration of gold plating.
• Faulty clasps or links.

• Normal wear and tear.
• Damage caused by misuse or improper storage.
• Lost or stolen items.

Email support@halofalcon.ae with:
1. Your order number.
2. Photos of the damaged item.
3. A description of the issue.
We’ll assess your claim and provide the next steps.

Yes! We offer digital gift cards that can be delivered instantly via email. These are perfect for anyoccasion.

All Halo Falcon orders arrive in our premium, eco-friendly packaging, making them ready for gifting.

Try resetting your password using the "Forgot Password" option on the login page. If you still faceissues, email us at support@halofalcon.ae, and we’ll assist you.

Yes, we offer a guest checkout option. However, creating an account allows you to track your orders andaccess exclusive offers.